Shipping Policy

Last updated: 17th Feb2025

We are committed to delivering your orders swiftly and efficiently. Please review our shipping policy below for detailed information on our shipping processes.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Fulfilment Time

After processing, our fulfillment partners require 2-7 business days to prepare your custom product before it is shipped. Please note that during peak seasons or holidays, this time might extend slightly.

All Shipping Addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • Printify does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-3 business days
  • International Shipping: 7-21 business days

Please remember that these delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. During peak seasons or holidays, shipping times might be affected by external factors like weather, customs, or carrier delays.

Shipping Carriers

We partner with various carriers to ensure your items arrive safely and promptly, including:

  • USPS
  • UPS
  • FedEx
  • DHL (for international orders)

Order Tracking

Once your order has shipped, you will receive an email notification with tracking information. You can track your order through the provided link.

Shipping to P.O. Boxes

Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.

  • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    First name: John (matching the name on the box) Last name: Smith (matching the name on the box) Address 1: PO Box 1776 Zip code: 28034 City: Dallas Country: United States
  • Note: Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.

Requirements for Home Delivery

For a successful home delivery, the following should be provided:

  • Recipient’s name (matching the name on the apartment building)
  • Street address and house number
  • Apartment number (if applicable)
  • Floor number (optional)
  • Zip code
  • Country

If the recipient doesn’t provide the listed information, the carrier might be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

International Shipping

  • We offer international shipping to most countries. Shipping costs and delivery times vary based on the destination.
  • International customers are responsible for any customs duties, taxes, or fees incurred during shipping.

Shipping Issues

  • If your order has not arrived within the estimated delivery time, please contact us with your order number.
  • For items damaged during shipping, please contact us immediately with your order number and a photo of the damaged item.

Shipping Restrictions

Certain items may not be eligible for international shipping due to size, weight, and destination restrictions.

Return to Sender

If a package is returned to us due to an incorrect address provided by you, or failure to pick up the package, we will reship the package at your expense.

Related Policies and Information

For your convenience, here are links to our key policies and information pages:

  • Privacy Policy: Understand how we collect, use, and protect your personal information.
  • Terms of Service: Learn about your rights and responsibilities when using our website and services.
  • Returns and Refund Policy: Find out about our hassle-free process for returns and exchanges to ensure your satisfaction.

Policy Updates
This policy is reviewed periodically to ensure it remains current. Any changes will be communicated via our website or through email notifications to our customers.