Refund and Returns Policy

Last updated: 17th February 2025

General Information

Thank you for shopping at AIDAILYSHIFT. We aim to ensure your satisfaction with our products. Please review the following policy for information on returns and refunds.

Return Eligibility

  • Our return policy extends 30 days from the date of product delivery.
  • Products must be unused, in the same condition as received, and in their original packaging with all tags attached.
  • Proof of purchase is required for all returns.

Non-Returnable Items

  • Custom or personalized products, which are made to order, cannot be returned or exchanged due to a change of mind, incorrect size, or color selection.
  • Sale items are final sale and cannot be refunded unless defective or damaged.

Damages and Issues

  • If your product arrives damaged, defective, or if you receive the wrong item, please contact us immediately upon receipt. We will evaluate the issue to make it right.

Refunds

  • Once we receive and inspect your return, we’ll notify you about the receipt of your item. We will also inform you of the approval or rejection of your refund.
  • If approved, refunds are processed to your original method of payment within 10 business days. Please note that it might take additional time for your bank or credit card company to post the refund to your account.

Late or Missing Refunds

  • If you haven’t received your refund, first check your bank account again. Then, contact your credit card company or bank. If after these steps you still haven’t received your refund, please contact us at [[email protected] (mailto:[email protected])].

Exchanges

  • We only replace items if they are defective or damaged. For an exchange, you must return the item, and after approval, make a new purchase for the item you need.

Returns

  • You are responsible for return shipping costs unless the return is due to our error. Shipping costs are non-refundable.
  • To return your product, mail it to: [Insert Physical Address Here].
  • For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Gift Returns

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will go to the gift giver.

European Union 14 Day Cooling Off Period

  • EU customers have the right to cancel or return their order within 14 days for any reason without justification, provided the item is unworn, unused, with tags, and in its original packaging. Refunds will be processed within 10 business days of return acceptance, but processing by your bank or credit card company may take additional time.

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Related Policies

  • Privacy Policy: Understand how we collect, use, and protect your personal information.
  • Terms of Service: Learn about your rights and responsibilities when using our website and services.
  • Shipping Policy: Get details on our fast and reliable delivery options, processing times, and shipping rates.

Policy Updates
This policy is reviewed periodically to ensure it remains current. Any changes will be communicated via our website or through email notifications to our customers.